Why was my message not sent?

Every message has a status in your message history, and a skipped or failed message tells you why.

• The customer has switched off that channel: check the receive email or receive SMS setting on their record.
• The customer has no phone number or email address for that channel: add one and resend.
• Not enough SMS credits: buy more credits, or send by email.
• A required placeholder was empty: fill in the missing value.
• The phone company or email provider could not deliver it: the number or address may be wrong. Correct it and use Resend.