Using placeholders in your messages

A placeholder is a marker in your message that Nkaebo replaces with a real value. You write it between double curly braces, like this: {{customer name}}.

Two kinds of placeholder

• Built-in: Nkaebo fills these in by itself, such as the customer name, job reference and your business name.
• Your own: you invent them, such as courier name. When a job reaches the stage, Nkaebo asks you to type the value.

Required or optional

A required placeholder must have a value before the message can be sent. For an optional one, you give a fallback text, such as our delivery team, which is used when it is left empty.